Borrower Survey | Northwest Business Development Association

Thank you for taking the time to survey your experience at NWBDA

1.

Name (First and Last):

1 out of 15

2.

Business Name:

2 out of 15

3.

SBA Loan Number:

3 out of 15

4.

May we use your comments in our marketing?

Yes

No

4 out of 15

5.

Who was your Loan Officer?

Elizabeth Rusnak

Elizabeth Stevens

Evan Heriot

Jim Bright

Lisa Vincent

Mark Beppler

Mike Miller

Other (Please Specify):

5 out of 15

6.

How well was the loan process explained to you?

1 - Poor2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

6 out of 15

7.

Please rate your overall satisfaction with the loan process:

1 - Poor2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

7 out of 15

8.

Please rate the service you received from your Loan Officer:

1 - Poor2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

8 out of 15

9.

Please rate the service of the NWBDA staff, other than your Loan Officer:

1 - Poor2 - Unsasifactory3 - Average4 - Satisfactory5 - Excellent

9 out of 15

10.

Please rate your overall satisfaction with NWBDA:

1 - Poor 2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

10 out of 15

11.

How likely are you to recommend NWBDA to other businesses?

1 - Definitely Not2 - Unlikely3 - Unsure4 - Likely5 - Definitely

11 out of 15

12.

How can we improve at NWBDA?

12 out of 15

13.

How did NWBDA help your business?

13 out of 15

14.

Other comments you would like to share with us:

14 out of 15

15.

Would you like us to contact you about this survey?

Yes

No

15 out of 15

Thank you for taking the time to survey your experience at NWBDA

Thank you so much for your time and feedback