Borrower Survey | Northwest Business Development Association

Thank you for taking the time to survey your experience at NWBDA

1.

Name (First and Last):

2.

Business Name:

3.

SBA Loan Number:

4.

May we use your comments in our marketing?

Yes

No

5.

Who was your Loan Officer?

Elizabeth Rusnak

Elizabeth Stevens

Evan Heriot

Jim Bright

Lisa Vincent

Mark Beppler

Mike Miller

Other (Please Specify):

6.

How well was the loan process explained to you?

1 - Poor2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

7.

Please rate your overall satisfaction with the loan process:

1 - Poor2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

8.

Please rate the service you received from your Loan Officer:

1 - Poor2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

9.

Please rate the service of the NWBDA staff, other than your Loan Officer:

1 - Poor2 - Unsasifactory3 - Average4 - Satisfactory5 - Excellent

10.

Please rate your overall satisfaction with NWBDA:

1 - Poor 2 - Unsatisfactory3 - Average4 - Satisfactory5 - Excellent

11.

How likely are you to recommend NWBDA to other businesses?

1 - Definitely Not2 - Unlikely3 - Unsure4 - Likely5 - Definitely

12.

How can we improve at NWBDA?

13.

How did NWBDA help your business?

14.

Other comments you would like to share with us:

15.

Would you like us to contact you about this survey?

Yes

No

Thank you for taking the time to survey your experience at NWBDA

Thank you so much for your time and feedback