Thank you for taking the time to survey your experience at NWBDA 1 Name (First and Last): 2 Business Name: 3 SBA Loan Number: 4 May we use your comments in our marketing? Yes No 5 Who was your Loan Officer? Elizabeth Rusnak Eric Sartell Evan Heriot Jim Bright Lisa Vincent Mark Beppler Mike Miller Other (Please Specify): 6 How well was the loan process explained to you? 1 - Poor 2 - Unsatisfactory 3 - Average 4 - Satisfactory 5 - Excellent 7 Please rate your overall satisfaction with the loan process: 1 - Poor 2 - Unsatisfactory 3 - Average 4 - Satisfactory 5 - Excellent 8 Please rate the service you received from your Loan Officer: 1 - Poor 2 - Unsatisfactory 3 - Average 4 - Satisfactory 5 - Excellent 9 Please rate the service of the NWBDA staff, other than your Loan Officer: 1 - Poor 2 - Unsasifactory 3 - Average 4 - Satisfactory 5 - Excellent 10 Please rate your overall satisfaction with NWBDA: 1 - Poor 2 - Unsatisfactory 3 - Average 4 - Satisfactory 5 - Excellent 11 How likely are you to recommend NWBDA to other businesses? 1 - Definitely Not 2 - Unlikely 3 - Unsure 4 - Likely 5 - Definitely 12 How can we improve at NWBDA? 13 How did NWBDA help your business? 14 Other comments you would like to share with us: 15 Would you like us to contact you about this survey? Yes No Thank you so much for your time and feedback Time's up
